Faq Center
You can find most of your concerns here from the following summarized QA.
SAMPLES&PAYMENT
QUALITY&WARRANTY
SHIPMENT&SERVICES
SAMPLES Program
Yes, absolutely. We offer samples of our surfing products and gears to clients . Please let us know which products you would like to receive samples of, and we will provide you with pricing and delivery information.
The samples time depends on various factors, such as the product type, the shipment location , and the shipping method. Typically, we aim to deliver samples within 7-14 business days if our standard models are acceptable.
Yes, we do charge for samples. The cost of the sample will depend on the product type and quantity requested. Please contact us for pricing information.
Yes, we can customize the sample to your specifications, depending on the product type and your requirements. Please let us know what specific changes you would like to make, and we will provide you with the necessary information and pricing.
After receiving the sample, please let us know if you would like to proceed with an order. We will provide you with a detailed quote and production timeline. Once you approve the quote, we will begin the production process.
Our minimum order quantity depends on the product type and customization requirements. Please contact us with the specific product and customization requirements, and we will provide you with the minimum order quantity information.
We accept the payment by Western Union(amount lower than 5k usd) and bank transfer (amount more than 5k usd). Please let us know which payment method you prefer, and we will provide you with the necessary information.
QUALITY &WARRANTY
Our warranty covers any defects in materials or workmanship that occur during normal use. It does not cover damage caused by misuse, neglect, or accidents.
Our surfing products are of the highest quality. We use the best materials and employ experienced craftsmen to ensure that every product we manufacture meets our strict quality standards.
We offer a limited warranty on all of our surfing products.It depends on the products, you can contact us for details if yo need it.
Our warranty covers any defects in materials or workmanship that occur during normal use. It does not cover damage caused by misuse, neglect, or accidents.
To make a warranty claim, customers should contact our customer service department and provide proof of purchase and a detailed description of the issue they are experiencing with the product.
Our warranty is subject to certain conditions and exceptions, which are outlined in our warranty policy. These may include limitations on the types of damage covered, exclusions for certain activities, and requirements for proper use and maintenance.
Our TPS system including the QC management to ensure the final products will follow the specification by our IQC,PQC,CQC and OQC.
SERVICES
Yes, our experienced design team can provide assistance and recommendations for surfboard shapes, graphics, and other features based on your needs and preferences. We can work with you to create a product that meets your specific requirements and design preferences.
We use a range of materials to manufacture our surfboards and other products, including foam, fiberglass, and resin. We strive to use environmentally friendly materials whenever possible, and we continuously evaluate our processes and materials to ensure we minimize our impact on the environment.
We have a rigorous quality control process in place that involves multiple stages of inspection and testing. We strive to ensure that each product we manufacture meets our clients’ specifications and exceeds their expectations for quality and performance.
Yes, we offer a range of additional services, including product labeling, packaging, and drop-shipping. We can work with you to create custom packaging and labeling that meets your specific needs, and we can also handle the logistics of drop-shipping products directly to your customers.
Yes, we offer discounts and promotions for bulk orders and repeat clients. Please contact us to learn more about our pricing and special offers.
We assign a dedicated project manager to each client to ensure that communication is clear and consistent throughout the manufacturing process. Your project manager will be your point of contact for any questions or concerns you may have, and they will provide regular updates on the progress of your order.
IF YOU CAN’T FIND YOUR ANSWER,FEEL FREE TO CONTACT US FOR MORE DETAILS.
